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If you’re still having problems, you’ll need to contact Samsung for more help. You can fix this by returning to Sky Q Home, and then trying to watch in HDR again. If you have a Samsung TV, your screen might flash when you try to watch in HDR.When you start or stop watching an HDR show, your screen might appear duller or flicker for a few seconds if you have an older TV – don’t worry, it will return to normal quickly.

If you’re watching an HDR show but don’t have a HDR-capable box or TV, the programme will automatically be converted so that you have the best viewing experience for your setup (for example, standard UHD).

Ultra HD and HDR programmes now have a “UHD” or “HDR” icon. Your Sky equipment will automatically detect if you have HDR setup and will show you content in HDR where available.

To watch in HDR, you don't need to do anything. To watch in Ultra HD you need to set it up, see Setting up Ultra HD/HDR.